How To Protect Businesses and Drivers Against False Claims
Drivers of service vehicles–especially those with familiar branding, whether that be a local or national brand–are susceptible to insurance fraud and having false claims leveled against them. GPS tracking can help your clients protect themselves from false claims and insurance fraud. By recording a wide variety of information about a vehicle’s speed, location, start and stop time, ignition status, and other vehicle data, GPS tracking can protect your client’s drivers and business against false claims.
It is difficult to know for sure how common an occurrence this is since many claims are settled out of court, and sometimes there is not clear evidence in the case. It may be rare for drivers in accidents to accuse fleet drivers falsely of causing accidents, but when it does happen, the business has to be prepared to either defend itself with hard evidence or be held liable for damages. However, rare (or common) false claims against fleet vehicle drivers may be, it does represent a substantial risk to a business.
There are many kinds of false claims that could be made against fleet drivers. Some of these false claims could include:
- A customer calling to complain that a delivery was late. Maybe they thought it was late. Maybe they were trying to get a rebate or service credit. GPS logs can show the exact time a driver arrived at and left the delivery point.
- A person accusing a fleet driver of a hit and run: GPS can verify exactly where a vehicle was at the time of the accident, potentially proving that it could not have been involved.
- A customer accusing a technician of over-charging for labor: The tech says he spent two hours working on a job. The customer says he was only there for one. Who’s right? Rather than having to believe one and not the other, the unbiased data can give an objective answer.
On the other side of this, the data collected from a GPS tracking system can also validate a customer’s complaints against a driver. If for example, a driver is accused of speeding in a construction or school zone, the fleet manager can confirm this and take corrective action with that employee. Rather than allowing drivers and businesses to bear the blame of accidents they had nothing to do with or letting drivers get away with bad behavior, GPS vehicle tracking can set the record straight. For both sides, this technology greatly mitigates the risk.
One of the biggest ways this technology can protect businesses with fleets is by keeping an accurate historical record of where the vehicles are, and when. This allows businesses to repeat history and play back events as they unfold. Rather than relying on a driver’s memory and version of events, there exists concrete data to back up decisions. This kind of data is incredibly valuable to businesses with fleets of vehicles. Operating a fleet is an expensive endeavor with many associated risks. Implementing a GPS tracking solution can reduce many of those risks
GPS vehicle tracking also reduces the risk for fleets by providing precise data about the speed, location, and routes of all of a business’s vehicles at any given time. Being able to pinpoint an exact location of a vehicle for a given time and date can often provide the necessary proof to refute false claims against a driver. And by providing data on starts, stops, ignition status, and speed, it becomes very difficult to make a convincing claim against a driver unless reality backs it up.