Connect – Measure – Improve

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How GPS can save lives by helping new drivers drive smarter, safer and greener..

Agile Tracking has recently launched a new service called Agile Smart Dash. Smart Dash shows great promise in how it can reduce risk, reduce accidents and possibly save lives of new drivers and passengers.

Here is how it works. Install our plug-in OBD device, download the free app and that’s it…now you can turn any car into a connected smart car. A whole new way to integrate your smartphone with your vehicle. This interactive learning tool leads to safer, smarter and greener drivers.

You can also measure aggressive driving habits like speeding and harsh braking to get a driver score to compare with others. This would be perfect for schools looking to promote a safer student population by embracing technology that results in more aware and educated new drivers.

We are now starting to work with high schools as a pilot project to introduce the concept to parents. Our studies have shown teens are receptive to the concept as it sets the parents at ease about loaning out the family car.

System features live tracking in case of emergencies, shows cheapest gas near by and reads engine diagnostic codes too. The features and benefits are too numerous to list here but we can send our info sheet.

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New HOS/ELD Solution is Compliant with New US Regulations…

If you are running vehicles into the US then you are aware or should be aware, of the new DOT regulations released on December 16th 2015. In short you have 2 years to install a certified Hours of Service (HOS) or ELD (Electronic Logging Device). No worries Agile Tracking can help with a fully compliant solution that is hardware independent and uses the same smartphones you already have. Contact us for details.

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GranFondo Celebration

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Agile Tracking shares in the good times following the RBC GranFondo Whistler. Thanks to our team for a great showing!

 

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Agile Tracking at it again…proudly supporting GranFondo Whistler 2015

Banff Finish Line Banners

Agile Tracking Solutions is proud to be a partner and supporter of the RBC GranFondo Whistler and Banff 2015. Our banner is displayed here near the Banff finish line last week.

After a successful partnership showcasing our leading edge M2M platform in 2014 we are very pleased to again be selected as the GPS tracking supplier for this great event. With real time tracking for all support vehicles we help improve the event experience and safety for all riders and organizers.

Look for team Agile at the finish line in Whistler on September 12th 2015. To learn more about this epic event go to:  http://granfondowhistler.com

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Agile Tracking Launches New UI for M2M Platform

The much anticipated release version 8.0 of our industry leading M2M platform has been successfully completed and the reviews are in…our clients love it! The Agile M2M platform boasts a whole new look and feel with enhanced graphics, customized reports, easier and faster navigation and a host of other new tools…all for free as part of the Agile Tracking customer experience.

Our GPS Tracking platform is continually improving with monthly releases adding features based on the feedback we get from end users. The release of v8.0 is the biggest one in our company’s history and reflects the commitment to remain a true leader in the GPS tracking industry. With now more than 400 features and over 300 integrated devices our platform was voted Product of the Year by M2M Magazine in 2014.

Here is a sample of our new Dashboard

Here is a sample of our new Dashboard

Next we will be releasing “Work Flow” a powerful dispatch and job scheduling tool that integrates with your smartphone and allows you to dynamically assign jobs and schedule your routes in advance.

 

The Tracking Tab showing our precise breadcrumb trail.

The Tracking Tab showing our precise breadcrumb trail.

Our new Performance Tab enables Fleet Managers to quickly monitor the data most relevant to their needs with customizable reports and easy to read graphics.

Our new Performance Tab shows the most relevant data.

Our new Performance Tab shows the most relevant data.

For a more detailed overview please feel free to contact us.

 

 

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Agile Tracking named as GPS supplier for GranFondo!

Yes! We are very proud to sponsor the upcoming GranFondo Banff on August 23rd and GranFondo Whistler on September 6th. As a true leader in the GPS tracking industry we have again proven that we can deliver a premium GPS tracking solution for almost any application.

Look for us at the finish line and view the support vehicles in real time as they make their way up the highway. We can also allow participants to test our mobile app for free by using a smartphone for live tracking. A great way to let friends and family see how you are doing and exactly where you are. Ask us for details if you are interested…limited quantities available.

Look for more updates coming soon. The team to watch is Agile Tracking Solutions with two team members taking part…watch out!.

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Resolve Billing Disputes with GPS


Service companies have to know which jobs their drivers and technicians have completed and how much to charge for the labor on each invoice. However, their customers don’t always agree with the numbers printed on the invoice, so they have to be ready to back them up with data. GPS tracking provides helpful information businesses can use to resolve billing disputes while maintaining a good relationship with the customer.

Billing disputes can hurt the relationship between business and customer. Resolving these disputes is challenging. The business shouldn’t give up revenue it rightfully earned or lose money on jobs it has performed. But businesses cannot expect customers just to pay whatever they are quoted. The saying in the service industry is, “The customer is always right.” But anyone who has been in the service business–especially as it relates to billing customers–knows the customer is not always right. A service business can afford to lose money on some jobs if it helps keep a customer happy and paves the way for more business in the future. However, it isn’t possible to make a habit of losing money to customers who continually refuse to pay for all the work performed.

Most billing disputes come about through simple misunderstandings that a phone call or email could resolve. Right or wrong, the customer must be assured the business is listening to and addressing his concerns. Even if the customer is wrong and being unreasonable, it is important to listen and be respectful. Commit early to resolving the dispute using the available facts and the simplest solution.

GPS tracking is helpful because it automates the collection of the documentation necessary for resolving billing disputes. Manually filling out documentation–like travel logs, invoices, work order receipts, and other paperwork–can be a tedious task. Keeping it all organized is a full-time job in itself. GPS tracking makes it easy to find out what vehicles were where and for how long. This can confirm many things that might come up in a billing dispute.

For example, the customer might say that no one showed up to do the work and the tech says no one was home to let them in. GPS tracking can settle the dispute with facts. It can confirm when and where the tech arrived and how long he waited until leaving. Another example could be a case where the customer complains he got a bill for two hours of labor, but that the tech was only on site for one. The GPS history could show that the tech arrived at 10:15 and left at 11:10, showing that the customer was in fact overcharged.

GPS will not always prove that the business is right and the customer is wrong. Many times it will vindicate the customer’s complaint. When a billing dispute arises, proper documentation is useful. But like in the example of the customer who was over-billed, manual documentation can be flawed. The unbiased data in the GPS tracking system is much better suited to settling the dispute than a paper trail filled out by hand.

When the GPS data resolves a billing dispute in the business’s favor, it should avoid making the customer feel stupid about questioning the bill. Instead, let them know you appreciate the concern and are glad that the situation is resolved to mutual satisfaction. Using GPS data tactfully to settle a billing dispute is a good way for a service company to ensure it is paid for the work it performs while keeping its customers happy. Whether it leads to the customer being right or the business being right, the dispute can be solved in a way that maintains the relationship.

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How To Protect Businesses and Drivers Against False Claims


Drivers of service vehicles–especially those with familiar branding, whether that be a local or national brand–are susceptible to insurance fraud and having false claims leveled against them. GPS tracking can help your clients protect themselves from false claims and insurance fraud. By recording a wide variety of information about a vehicle’s speed, location, start and stop time, ignition status, and other vehicle data, GPS tracking can protect your client’s drivers and business against false claims.

It is difficult to know for sure how common an occurrence this is since many claims are settled out of court, and sometimes there is not clear evidence in the case. It may be rare for drivers in accidents to accuse fleet drivers falsely of causing accidents, but when it does happen, the business has to be prepared to either defend itself with hard evidence or be held liable for damages. However, rare (or common) false claims against fleet vehicle drivers may be, it does represent a substantial risk to a business.

There are many kinds of false claims that could be made against fleet drivers. Some of these false claims could include:

  • A customer calling to complain that a delivery was late. Maybe they thought it was late. Maybe they were trying to get a rebate or service credit. GPS logs can show the exact time a driver arrived at and left the delivery point.
  • A person accusing a fleet driver of a hit and run: GPS can verify exactly where a vehicle was at the time of the accident, potentially proving that it could not have been involved.
  • A customer accusing a technician of over-charging for labor: The tech says he spent two hours working on a job. The customer says he was only there for one. Who’s right? Rather than having to believe one and not the other, the unbiased data can give an objective answer.

On the other side of this, the data collected from a GPS tracking system can also validate a customer’s complaints against a driver. If for example, a driver is accused of speeding in a construction or school zone, the fleet manager can confirm this and take corrective action with that employee. Rather than allowing drivers and businesses to bear the blame of accidents they had nothing to do with or letting drivers get away with bad behavior, GPS vehicle tracking can set the record straight. For both sides, this technology greatly mitigates the risk.

One of the biggest ways this technology can protect businesses with fleets is by keeping an accurate historical record of where the vehicles are, and when. This allows businesses to repeat history and play back events as they unfold. Rather than relying on a driver’s memory and version of events, there exists concrete data to back up decisions. This kind of data is incredibly valuable to businesses with fleets of vehicles. Operating a fleet is an expensive endeavor with many associated risks. Implementing a GPS tracking solution can reduce many of those risks

GPS vehicle tracking also reduces the risk for fleets by providing precise data about the speed, location, and routes of all of a business’s vehicles at any given time. Being able to pinpoint an exact location of a vehicle for a given time and date can often provide the necessary proof to refute false claims against a driver. And by providing data on starts, stops, ignition status, and speed, it becomes very difficult to make a convincing claim against a driver unless reality backs it up.

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How to get GPS fleet tracking in Canada


Implementing a GPS fleet tracking solution in Canada is similar to most other countries. For most fleet owners the best thing to do is to engage a preferably local proven service provider that can take care of your needs. Stick with a platform that has the most flexibility so you don’t limit your options down the road. This includes having a broad choice of GPS hardware…so as your needs change then you will have lots of options.












Your GPS service provider will provide a critical combination of products and services that are bundled for a simple, painless experience. This includes personal consultation, recommended solution, installation services, devices and hardware, software platform, wireless data services and ongoing training and support.  







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Is now a good time to get GPS tracking for your fleet?


Well….Yes! Just take a close look at what a good GPS tracking platform can do compared to a few years ago. In the last three years we have seen a big increase in the type of information you can get from a GPS tracking service. It is a far reaching list of events, alerts and activities can can easily be delivered in a report emailed to you every week. 

Now you get accurate start/stop times, after hours reports, excessive idling alerts, speeding alerts, rapid acceleration and harsh braking alerts…all to help identify bad driving habits.  In addition engine data can be presented for a comprehensive Maintenance component to a GPS fleet management system.

But the main reason now is a good time to get GPS tracking is because fuels costs are up and fleet owners need a way to reduce fuel usage. A GPS tracking service is the only way to take control and manage down the cost of your running your fleet…and good news, it is now more affordable than ever.